ADA Compliance Policy & Form


The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.


The Fort Lee Parking Authority is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.

The Fort Lee Parking Authority management, and all supervisors and employees share direct responsibility for carrying out the Fort Lee Parking Authority’s commitment to the ADA.  Fort Lee Parking Authority’s Executive Director, Gloria Gallo, ensures accountability in this commitment, and supports all parts of the organization in meeting their respective ADA obligations.  Director Gallo coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about Parking Authority civil rights obligations and operations.

 ADA Complaints

If you wish to file an ADA complaint of discrimination with the Fort Lee Parking Authority, please contact; Fort Lee Parking Authority via 201-592-3500 Ext 1518 or 231 Main St, 2nd FL, Fort Lee, NJ 07024 or use our online form (If applicable).

 What Happens to my ADA Complaint of Discrimination to the Fort Lee Parking Authority?

All ADA complaints of discrimination received by the Fort Lee Parking Authority are routed to local area management for prompt investigation and resolution.  All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. The Fort Lee Parking Authority will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.

The Fort Lee Parking Authority aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. The Fort Lee Parking Authority has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of the Fort Lee Parking Authority’s non-discrimination policy has been established.

Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact the Fort Lee Parking Authority’s Customer Service at any time to check on the status of their complaint.

 Filing a Complaint Directly to the Federal Transit Administration:

A complainant may choose to file an ADA complaint with the Federal Transit Administration by contacting the Administration at:


Federal Transit Administration

Office of Civil Rights

Attention: Complaint Team

East Building, 5th Floor – TCR

1200 New Jersey Avenue, SE

Washington, DC 20590  


Further questions about The Fort Lee Parking Authority’s ADA Obligations

For additional information on Fort Lee Parking Authority’s non-discrimination obligations and other responsibilities related to ADA, please call 201-592-3500 Ext 1518 or write to:


Fort Lee Parking Authority

231 Main St., 2nd FL

Fort Lee, NJ 07024